Bon-Ton Customer Service – Phone Number, Email, Live Chat


The Bon-Ton Stores Inc. is a department store chain headquartered in York, Pennsylvania, and Milwaukee, Wisconsin. There are 267 stores, which includes 9 furniture galleries and 4 clearance centers, in 26 states.Wikipedia

The Bon-Ton Stores comprises seven regional department store chains: Bon-Ton (in the Northeast); Younkers, Carson Pirie Scott, and Elder-Beerman (Midwest); Herberger’s (upper Great Plains); Boston Stores (Wisconsin); and Bergner’s (Illinois). In addition to women’s apparel, its largest merchandise category, other top categories include home furnishings and cosmetics (together, the three categories account for about 56% of total revenue).

The York, Pennsylvania-based company operates department stores in 26 states: Colorado, Connecticut, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Pennsylvania, South Dakota, Utah, Vermont, West Virginia, Wisconsin, and Wyoming.

2801 East Market Street
York, PA 17402

Phone Contacts

Main: (717) 757-7660
Customer Service: 1-800-945-4438
Toll Free: 1-800-945-4438

7am-12am (Eastern), 7 days a week

Email Contacts

Contact Us Page

Click the “In-Store Shopping Survey” link. This leads directly to Consumer Affairs

Social Media Contacts


Executive Contacts

Primary Contact
Amanda Reers
Digital Customer Contact Center Manager
2801 East Market Street
York, PA 17402

Secondary Contact
Jason Altland
Director of Digital Customer Service
2801 East Market Street
York, PA 17402

William X. (Bill) Tracy
President and CEO (Effective August 25, 2017)
2801 East Market Street
York, PA 17402

Note effective date of CEO transfer

Chief Executive
Kathryn (Kathy) Bufano
President and CEO (Resigning effective August 25, 2017)
2801 East Market Street
York, PA 17402

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