CenturyLink provides helpful information online for your customer support needs, including tutorials, speed tests, forums and store locators. You can contact customer support by email, telephone and chat. Your internet subscription come with 11 email accounts that have about 5GB of online storage each. Norton Antivirus is also included with your subscription. Should you need the service, CenturyLink also offers a low-income plan, but you have to qualify for it.
How to handle CenturyLink’s customer service
Generally speaking, dealing with CenturyLink is like dealing with any other ISP—just avoid talking to agents on the phone, and you’ll probably be fine. The support site is a little dated, but the search function works surprisingly well, surfacing answers to most of our questions on the first try.
If you do have to call, be aware that CenturyLink’s business hours are pretty inconvenient for folks who need help. Support lines are available only Monday–Friday, 8am–6pm. In other words, the time most people are at work.
CenturyLink doesn’t have a phone number. Like a growing number of companies with free web-based services, you have to search forums and support sites for help. But you can get an instant customer support by calling us at our customer service phone number USA + Canada + 44-HereToHelpX Toll Free.
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